Ironleaf Support

Answers to common questions. Still stuck? Email support@ironframestudio.com and we’ll reply within 3 business days.

How do I open the vault?

Type your vault PIN into the search bar on the notes screen, then confirm with Face ID, fingerprint or your device passcode.

I forgot my vault PIN. What can I do?

Use your recovery code: choose “Forgot PIN? Use recovery code” on the unlock screen. Keep your recovery code somewhere safe. Your vault is encrypted on your device, so we can’t open or reset it for you.

Where is my data stored? Can you see it?

Everything is stored only on your phone, in an encrypted database. We have no servers that receive your notes, so we can’t see them.

What happens if I delete the app or change phones?

Your notes and vault are deleted along with the app.

What’s a decoy space?

A second PIN that opens a separate, harmless-looking space. You set it up from inside your real vault. (Pro)

How do break-in alerts work?

When someone enters a wrong code, the front camera takes a photo. It’s encrypted and can only be viewed inside your vault. (Pro)

Are voice notes transcribed in the cloud?

No. Transcription runs on your phone.

How do I report a bug or suggest a feature?

Email support@ironframestudio.com with your phone model, OS version and app version.

See also the Ironleaf Privacy Policy and Terms of Use.